Privacy Policy

This Privacy Policy ("Policy") is published by Jibets ("we", "us", "our", or "the Platform"), the operator of the online casino and sports betting platform accessible at https://jibets.cam. This Policy describes how Jibets collects, processes, stores, shares, and protects personal data provided by or obtained from players and visitors ("you", "your", or "the Data Subject") in connection with your use of the Platform.

Jibets is committed to handling your personal data responsibly and in full compliance with applicable data protection legislation, including the Malaysia Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards. This Policy applies to all players registered on or visiting the Jibets Platform, regardless of their location within Malaysia — including Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and Shah Alam.

By registering an account with Jibets or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you should discontinue use of the Platform.

For the purposes of this Privacy Policy, the following terms shall have the meanings ascribed to them below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, identification number, contact details, financial information, and device identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means Jibets, which determines the purposes and means of processing personal data collected through the Platform.
• "Data Processor" means a third party that processes personal data on behalf of Jibets under a contractual arrangement, such as payment service providers and KYC verification partners.
• "Consent" means any freely given, specific, informed, and unambiguous indication of the Data Subject's agreement to the processing of their personal data.
• "PDPA" means the Malaysia Personal Data Protection Act 2010, as amended from time to time.
• "KYC" means Know Your Customer — the identity and document verification process required to confirm player eligibility and comply with anti-money laundering obligations.
• "Cookies" means small text files placed on your device by the Platform for the purpose of session management, analytics, and user experience enhancement.

Jibets collects personal data through several channels, including account registration, KYC verification, financial transactions, platform usage, and customer support interactions. The categories of data collected are as follows:

3.1 Account Registration Data

• Full legal name as it appears on your official identity document
• Email address
• Date of birth (to verify the 21+ age requirement)
• Chosen username and encrypted password
• Country and state of residence
• Preferred currency (Malaysian Ringgit — MYR)

3.2 KYC Verification Data

• Government-issued photo identification (Malaysian MyKad / NRIC, Driver's Licence, or Passport)
• Proof of residential address (utility bill, bank statement, or government correspondence)
• Selfie photograph holding identity document
• Payment method ownership verification documents where applicable

3.3 Financial Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used (Touch 'n Go eWallet, Boost, GrabPay, Maybank FPX, CIMB, Public Bank, Hong Leong Bank, DuitNow, USDT TRC20)
• Cryptocurrency wallet addresses (where applicable)
• Bank account or e-wallet identifiers associated with transactions

3.4 Platform Usage & Technical Data

• IP address and approximate geographic location
• Device type, operating system, and browser information
• Session duration, pages visited, and features accessed
• Betting and gaming history, including wagers placed, games played, and outcomes
• Communication records with Jibets customer support (live chat transcripts, email correspondence)

3.5 Summary Table

Jibets processes your personal data for the following clearly defined purposes:

1. Account Management: To create, maintain, and administer your Jibets Account, including processing deposits, withdrawals, and bonus allocations denominated in MYR.
2. Identity Verification (KYC): To verify your identity and confirm that you meet the eligibility requirements to use the Platform, including the 21+ age requirement and the prohibition on access from certain jurisdictions.
3. Anti-Money Laundering (AML) Compliance: To detect, investigate, and prevent financial crime, fraud, and money laundering in accordance with applicable international AML obligations. Suspicious transaction reports may be submitted to the relevant financial intelligence authorities where required by law.
4. Fraud Prevention & Security: To monitor Platform activity for anomalous behaviour, detect unauthorised account access, and protect both players and the integrity of the Platform.
5. Customer Support: To respond to your queries, resolve disputes, and provide assistance through our 24/7 live chat and email support channels in English, Bahasa Melayu, and Chinese.
6. Service Improvement: To analyse aggregated and anonymised usage data to improve the Platform's features, game selection, and overall user experience.
7. Marketing Communications: Where you have provided express consent, to send promotional offers, bonus notifications, and product updates relevant to your interests. You may opt out of marketing communications at any time.
8. Responsible Gambling: To monitor gaming patterns, identify signs of problem gambling behaviour, and implement responsible gambling interventions where appropriate, in accordance with our Responsible Gambling Policy.
9. Legal Compliance: To comply with any legal or regulatory obligation to which Jibets is subject, including reporting obligations and court orders.

Jibets processes your personal data on the following legal grounds, consistent with the principles set out in the Malaysia PDPA 2010:

• Contractual Necessity: Processing is required to fulfil our contractual obligations to you under the Jibets Terms & Conditions — including account operation, transaction processing, and the delivery of gaming services.
• Legal Obligation: Processing is required to comply with applicable laws and regulations, including KYC and AML obligations, age verification requirements, and financial reporting duties.
• Legitimate Interests: Processing is carried out to pursue Jibets' legitimate business interests, including fraud prevention, platform security, and service quality improvements, provided such interests are not overridden by your fundamental rights.
• Consent: For processing activities that are not covered by the above grounds — particularly direct marketing communications — Jibets will seek your express consent. You retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

Jibets does not sell, rent, or trade your personal data to third parties for marketing purposes. Your personal data may, however, be shared with the following categories of recipients for the limited purposes described below:

• Payment Service Providers: Malaysian payment processors including FPX operators, Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and cryptocurrency processing partners, to the extent necessary to process your deposits and withdrawals.
• KYC & Identity Verification Partners: Third-party identity verification service providers engaged to support the KYC process. These providers are bound by confidentiality agreements and may only use your data for verification purposes.
• Game Studio Providers: Internationally licensed game studios that supply games to the Jibets Platform may receive anonymised session and technical data to support game delivery and fairness auditing. These providers do not receive your identifiable personal data.
• Regulatory & Law Enforcement Authorities: Where Jibets is required by law, court order, or regulatory direction to disclose personal data — for example, to financial intelligence units in connection with AML investigations — we will comply with such obligations.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by Jibets to the extent necessary for the provision of their services, all of whom are bound by professional confidentiality obligations.
• IT Infrastructure & Hosting Providers: Cloud hosting and data centre partners who provide the infrastructure on which the Jibets Platform operates. All such providers are contractually required to implement appropriate data security measures.

Jibets retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention guidelines apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with Jibets' data disposal procedures.

Jibets implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the Jibets Platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data, including KYC documents and financial records, is encrypted when stored on Jibets servers.
• Access Controls: Access to personal data is restricted to authorised Jibets personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations.
• Two-Factor Authentication (2FA): Players are encouraged to enable 2FA on their Jibets Account for an additional layer of protection against unauthorised access.
• Regular Security Audits: Jibets conducts periodic internal and third-party security assessments to identify and remediate vulnerabilities in the Platform infrastructure.
• Incident Response Plan: Jibets maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to your rights and freedoms, Jibets will notify you without undue delay.

The Jibets Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your preferences, and to collect analytical data that helps us improve the player experience.

9.1 Types of Cookies Used

9.2 Managing Cookies

You may configure your browser settings to refuse all or certain types of cookies, or to alert you when cookies are being set. Please note that disabling essential cookies may impair the functionality of the Jibets Platform and prevent you from accessing certain features, including account login. Functional and analytics cookies can be disabled without affecting core Platform functionality.

Under the Malaysia Personal Data Protection Act 2010 and applicable data protection principles, you have the following rights in respect of your personal data held by Jibets:

• Right of Access: You have the right to request a copy of the personal data Jibets holds about you, along with information about how it is being used.
• Right to Correction: You have the right to request that inaccurate or incomplete personal data held by Jibets be corrected or updated.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
• Right to Restrict Processing: In certain circumstances, you may have the right to request that Jibets restricts the processing of your personal data — for example, while a correction request is being assessed.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes. Upon receipt of a valid objection, Jibets will cease using your data for that purpose promptly.
• Right to Data Portability: Where technically feasible and applicable, you may request that your personal data be provided to you in a commonly used, machine-readable format.

To exercise any of the above rights, please contact the Jibets support team via live chat or by writing to the support email address displayed on the Platform. Jibets will acknowledge your request within 5 business days and endeavour to respond substantively within 21 days. We may need to verify your identity before processing your request.

The Jibets Platform is strictly intended for persons aged 21 years and above. Jibets does not knowingly collect personal data from individuals under the age of 21. Account registration requires confirmation of age eligibility, and the KYC verification process includes age verification as a mandatory step.

If you are a parent or guardian and believe that a person under 21 has registered an account on Jibets or accessed the Platform using your credentials, please contact our support team immediately. Jibets will investigate the matter promptly and, where confirmed, will close the account and delete all associated personal data in accordance with our data retention policy.

Jibets encourages parents and guardians to make use of parental control software to prevent underage access to online gambling platforms. For further guidance on responsible gambling and protection of minors, please visit our Responsible Gambling page.

Jibets reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or Platform functionality. Where changes are material — meaning they significantly affect how your personal data is used or your rights as a Data Subject — Jibets will provide advance notice via:

• A notification displayed prominently on the Jibets Platform, and/or
• An email to the address associated with your registered Account.

The "Last Updated" date at the top of this page indicates when this Policy was most recently revised. Your continued use of the Platform following the publication of a revised Policy constitutes your acknowledgement of and agreement to the updated terms, where applicable. If you do not agree with any material change, you should discontinue use of the Platform and contact our support team to close your Account.

If you have any questions, concerns, or wish to exercise your data rights as described in this Privacy Policy, please contact the Jibets Data Protection team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week — including Malaysian public holidays. Our agents are available in English, Bahasa Melayu, and Chinese. Average response time under 5 minutes.
• Support Email (plain text — not a clickable link): [email protected] — responses within 24 hours for standard enquiries.
• Data Rights Requests: Please state clearly in your message that you are making a data subject access request, correction request, or other privacy-related request. Include your registered email address for identity verification purposes.

Jibets is committed to addressing all data protection enquiries fairly, transparently, and within the timeframes required by applicable law. We will acknowledge all written privacy requests within five (5) business days.